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At a Glance

This policy sets out the cancellation and voluntary refund rules for paid Guestlist subscriptions and Gig Passes. Both are sold by our reseller Creem (Armitage Labs OÜ), which processes payments and refunds. Creating a BeatScroll account does not start a paid subscription.

• Guestlist: cancel at any time to stop renewal at the end of the current paid month.
• Gig Pass: request a full refund before the pass becomes active. A pass does not renew automatically.
• Material BeatScroll outage: for a qualifying failure during a Gig Pass, choose a full refund or a replacement pass.

Your statutory rights, including withdrawal and remedies for a defective service, are additional to these voluntary rules. See the withdrawal instructions and Product Terms.

Guestlist: Cancellation and Remaining Access

A Guestlist subscription renews monthly until cancelled. Ordinary cancellation takes effect at the end of the current paid month: access continues until then, and the subscription does not renew for a further month. You do not need to give a reason. To cancel, open your Deck and choose Plan & access → Manage subscription, which opens Creem’s customer portal. See cancellation and withdrawal.

Cancelling renewal does not itself refund the current period. There is generally no voluntary prorated refund for an unused part of a paid month, including where you stop using the app. Mandatory rights, remedies for a confirmed defect, and any express refund commitment remain unaffected. Signing out or uninstalling the app does not cancel a subscription.

Gig Pass: Refund Before the Start

A Gig Pass provides one scheduled 48-hour access period that begins one hour before the scheduled start of the gig. For a voluntary full refund, send a request before the pass becomes active to BeatScroll at the address below or to Creem, the seller named on your receipt. Include enough information to identify the purchase. The time the request is received determines whether it was made in time; a later processing date does not take away eligibility.

Once the pass is active, a change of plans or non-use does not qualify for this voluntary pre-start refund. The pass ends automatically after its 48-hour period, so no renewal cancellation is needed. The outage remedy below and your statutory rights still apply.

Gig Pass: Material Service Outages

If a verifiable material outage caused by BeatScroll prevents essential use of the service during the pass's 48-hour period, you may choose a full refund or a replacement pass. To use this voluntary remedy, report the outage within 14 days after the scheduled start. Tell us the event, scheduled start and timezone, when the failure occurred, and what was affected. Relevant error messages or screenshots can help us investigate; please omit guests' personal information wherever possible.

This voluntary remedy covers failures attributable to BeatScroll, rather than a change of event plans or a problem solely with your internet connection, equipment, or setup. The reporting period and these limits apply only to this voluntary offer; they do not restrict statutory claims or their time limits.

How to Request a Refund

We decide on refunds for BeatScroll purchases under the rules above, and Creem pays them out. Email [email protected], or contact Creem at [email protected]. Please include:

• the email address associated with the purchase;
• the plan and order or invoice reference, if available;
• for a Gig Pass, the scheduled start and timezone;
• the refund you are requesting and the relevant circumstances.

Do not send passwords, app credentials, or full card details. If we need more information to identify a purchase or investigate a failure, we will ask for it. Opening an email link only prepares an email; you still need to send it.

Refund Processing

We review service-failure reports and arrange approved refunds or replacement access manually under the rules above. Submitting a report does not trigger an automatic payment or extend access automatically. We will explain the outcome and any next steps by email. Acknowledging a request is not confirmation that a refund has been approved or paid. Refunds generally return to the original payment method; bank and card settlement times can vary. Any mandatory refund deadline, including the deadline following a valid statutory withdrawal, takes precedence over ordinary processing times.